WORKERS - Implementation guide - Three levels of achievement

The Framework provides implementation strategies and outcome indicators at three different levels of achievement. These will all help service managers and workers improve the cultural responsiveness of their service and practice.

This level reflects an awareness and understanding of culturally responsive mental health service
delivery and practice, and a commitment to further develop professional practice. Clinicians and
workers may have demonstrated occasional examples of good practice; however an integrated
approach still needs to be developed.

This level reflects an awareness and understanding of culturally responsive mental health service
delivery and practice, and a commitment to further develop professional practice. Clinicians and
workers may have demonstrated occasional examples of good practice; however an integrated
approach still needs to be developed.

This level is achieved when clinicians and workers are considered leaders within the field of cultural
responsiveness in mental health service delivery and practice. Cultural responsiveness is integrated and
embedded as core practice and routine evaluation of individual practice informs service improvements
to meet the needs of CALD consumers and carers.