A consumer is a person who has used, is using, or will use a mental health service.

People experiencing a mental illness are identified as consumers because they can – and should – expect the same level and quality of care afforded to any other consumer. That is, they have the right to expect high quality and accessible treatment; the right to complain and advocate; the right to contribute to policy development; and the right to live and work without fear of discrimination.

These rights apply equally to consumers from culturally and linguistically diverse (CALD) communities, regardless of their religion, race, language or ethnicity.

MHiMA encourages consumers from CALD backgrounds to be involved in educating, informing and promoting recovery in their community networks.